Refund Policy

1. No Cash Refunds

All subscription payments made to Lynx AI are non-refundable. We do not issue cash refunds, credit card reversals, or PayPal refunds for any reason, including but not limited to: cancellation before the end of a billing period, partial use of the Service during a billing cycle, dissatisfaction with AI response quality, or accidental subscription renewals.

By subscribing to any Lynx AI plan, you acknowledge and agree to this no-cash-refund policy.

2. How We Resolve Disputes

While we do not offer cash refunds, we are committed to resolving legitimate service issues fairly. Depending on the nature of the problem, we may offer one or both of the following remedies at our sole discretion:

• Usage Credits — Additional message credits applied to your account, equivalent in value to the affected period or usage lost due to a verified service disruption.
• Service Time Extension — An extension of your current billing period by the number of days the Service was materially unavailable or degraded, at no additional charge.

These remedies are offered as goodwill gestures and do not constitute an admission of liability. Acceptance of a remedy resolves the dispute in full.

3. Eligible Situations

We consider remedy requests for the following situations:

• Verified platform outages lasting more than 4 consecutive hours that prevented use of the core chatbot functionality.
• Billing errors resulting in a duplicate charge for the same subscription period.
• Technical failures on our end that caused significant loss of conversation data or chatbot configuration.
• Failure to deliver a feature that was explicitly promised in writing by a Lynx AI representative.

The following situations are not eligible for any remedy: dissatisfaction with AI response quality or accuracy, changes to pricing or plan features with proper advance notice, service limitations due to exceeding plan message quotas, issues caused by incorrect widget installation or third-party website configurations, or requests submitted more than 30 days after the billing date in question.

4. Credit Validity

Usage credits issued as part of a dispute resolution are valid for 3 months from the date of issuance. Credits are non-transferable, have no cash value, and cannot be applied to future subscription payments — they are applied exclusively as additional message quota on your account. Unused credits expire at the end of the 3-month validity period.

5. How to Request a Remedy

To submit a dispute or request a remedy, please follow these steps:

1. Email us at support@lynxaiassistant.com with the subject line "Billing Dispute — [Your Account Email]".
2. Include your account email address, the date of the charge in question, a description of the issue, and any supporting evidence (screenshots, error messages, etc.).
3. Our support team will acknowledge your request within 2 business days and provide a resolution within 7 business days.

Requests submitted via social media, chat widgets, or other channels may not be processed. Email is the only supported channel for billing disputes.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with PayPal or your bank without first contacting us, we reserve the right to immediately suspend your account pending resolution of the dispute. We encourage you to reach out to us directly — we respond quickly and are committed to fair resolutions. Accounts with unresolved chargebacks may be permanently banned from the Service.

7. Cancellation

You may cancel your subscription at any time from your dashboard's Billing section. Cancellation stops future charges but does not entitle you to a refund for the current billing period. You will continue to have access to the Service until the end of your paid period. After cancellation, your data is retained for 90 days before deletion, giving you time to export any information you need.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised policy.

9. Contact

For billing questions or to submit a dispute, contact us at support@lynxaiassistant.com. We aim to respond within 2 business days.